Allesin always works hard to ensure you’re 100% satisfied with your purchase. However, in the unlikely event, you need to return or exchange, we’re ready to make it right! Please keep in mind that because all of our products are custom-made, we cannot offer a refund or exchange (remake) unless it is defective.
If there is a defect in material or workmanship, for example, if something doesn’t work properly, or your product was made in the wrong size due to an error made at our production facility, you can return it within 30 days of the date your order was delivered and we will replace the same product in the same size you ordered at no cost.
To start a return, you can contact us at service@allesin.com, and attach photo/video proofs. If your return is accepted, we’ll cover the shipping fee and send you a pre-paid shipping label and instructions on how and where to send your package.
If any products are broken or damaged upon arrival, please keep the original outside package to request the replacement. Kindly send us photos or videos to service@allesin.com showing the damaged parts along with the package appearance. We will help you get the replacements at the earliest.
You can always contact us for any return questions at service@allesin.com.
